Product guide
OneThread Product Overview: WhatsApp AI with Human Handoff
Understand OneThread’s early-access product concept: AI for routine WhatsApp questions, with a clear route for a person to take over.
4 min readGuide
Product and conversation guides
WhatsApp AI product guides
Guides to OneThread’s early-access product, AI boundaries, business information, and human handoff.
OneThread is in early access development. These docs explain the product direction and preparation principles; they do not mean the product is currently available to every business.
Conversation operations
How OneThread Handles Human Handoff on WhatsApp
Learn how OneThread is designed to move a WhatsApp conversation from AI to a teammate, keep response ownership clear, and return to AI deliberately.
5 min readGuide
Preparation guide
Prepare Business Information for a WhatsApp AI Assistant
A checklist for organizing approved business facts, policies, service details, and escalation rules before using a WhatsApp AI assistant.
5 min readGuide