By AI when it's simple. By your team when it matters. Customers stay in one chat with your business number, and nobody repeats themselves.
Can I speak to someone about pricing?
Is the 1 kg Mysore pak box available?
Need 200 visiting cards by Friday
Thanks! Received the proof.
What time do you close today?
Workspace setup is open today. Live WhatsApp replies are switching on for early users first. Product views are illustrative.
Made for businesses that already sell on WhatsApp
Prices, timings, location, what's in stock. The AI replies from the information you give it, and only that.
It asks what your business needs to know, like quantity, size, date or delivery, and puts it on your request board.
“Can I speak to someone about pricing?”
When a customer asks for a person, or a chat needs judgement, your team gets a request and takes over in the same chat.
Then AI picks it back up. The customer never leaves the chat, and your staff's personal numbers stay private.
Your team gets the request with the full story.
“Can I speak to someone about pricing?”
Your customer never repeats themselves. They only ever see your business number.
When your team is done, the AI carries on.
Priya finished the quote and handed the chat back.
Pick your business, add what you sell, connect your number. OneThread sets up the right questions for you.
The AI will ask: product, quantity, paper, design, deadline.
Printing, sweets, salons, textiles or services. You get a setup with the questions your customers usually need answered.
Add products, prices, FAQs and timings one by one, or import your catalog in one go.
Connect your business number, invite your team, and choose who handles requests.
Every enquiry lands on one board with the details already filled in, so anyone on the team can pick it up.
Each setup knows what your customers usually want, and what your team needs before replying.
You connect your business number to OneThread. We'll walk you through which numbers can be connected when your spot opens.
It answers from the information you give it: your catalog, prices, timings and FAQs. When it doesn't know, it hands the chat to your team.
They reply through OneThread. Customers only ever see your business number, never a staff member's personal number.
Workspace setup is open now: business profile, catalog, team and AI setup. Live WhatsApp replies are being switched on for early users first.
Paid plans aren't available yet. Early users will hear about pricing before anything is charged.
Read how we handle it in our Privacy Policy, and how to delete data on the Data deletion page. Privacy Policy · Data deletion
Tell us about your business and we'll set you up when your spot opens.